Privacy Policy

ASH YOU GO is a brand of Samrat Chemicals(“we”, “us”), which operates ashyougo.com. This policy explains what information we collect when you use the site or place an order, how we use it, and the choices you have. We keep it simple: we collect only what an order needs, and we never sell your data.

Information we collect

• Order details — your name, phone number, delivery address, PIN code and email address, provided by you when you place an order or contact us.
• Payment information — payments are processed by our payment partner (Razorpay). Your card, UPI or banking details go directly to them and are never stored on our servers. We receive only a payment reference and its status.
• Basic usage data — standard analytics such as pages visited and approximate location, used to improve the site.

How we use it

• To process, ship and deliver your order, and to send order updates by email, SMS or WhatsApp.
• To respond to questions, support requests and grievances.
• To improve our products, website and service.
• To comply with law, including tax and accounting requirements.

Who we share it with

Only the partners needed to fulfil your order: our payment gateway (to process payment), courier partners (to deliver — they receive your name, address and phone), and service providers that send order emails or messages on our behalf. Each receives only what it needs. We do not sell or rent personal information to anyone.

Retention

Order records are kept as long as required for warranty, support, tax and legal purposes. If you ask us to delete your data, we will remove it except where the law requires us to keep it.

Cookies

The site uses only essential cookies and privacy-friendly analytics. We do not use advertising trackers on this website.

Your rights

You can ask us at any time to show, correct or delete the personal information we hold about you. Write to ashyougo@ashyougo.com and we will respond within 7 working days.

Grievances

Grievance Officer: Aashman Kumar — ashyougo@ashyougo.com. We acknowledge complaints within 48 hours and resolve them within one month, in line with the Consumer Protection (E-Commerce) Rules, 2020.

Changes

If this policy changes, the new version will be posted on this page with an updated date. Questions? Write to ashyougo@ashyougo.com.