Refund & Cancellation Policy

We want ordering from ASH YOU GO to feel as clean as using it. This page covers cancelling an order, what happens if something arrives damaged or wrong, and how refunds work.

Cancellations

• You can cancel any order before it is dispatched for a full refund — just email ashyougo@ashyougo.com with your order details.
• Once an order has been dispatched it can no longer be cancelled, but the damaged/wrong-item cover below still applies.

Damaged, defective or wrong items

• Report the issue within 48 hours of delivery at ashyougo@ashyougo.com, with your order details and a photo of the item and packaging.
• We will send a free replacement or issue a full refund — your choice.

Returns

For hygiene reasons, opened or used trays cannot be returned. An unopened pack in its original condition can be returned within 7 days of delivery for a refund of the product price; return shipping is borne by the customer unless the return is due to our error.

Refunds

• Approved refunds are made to the original payment method within 5–7 business days of approval.
• You will receive an email confirmation when the refund is initiated. If it doesn't reflect within that window, contact your bank first, then us.

Help

Anything unclear, write to ashyougo@ashyougo.com — we respond within 48 hours.